This letter is to inform you that Correct Solutions is closely monitoring developments regarding the outbreak of the novel 2019 Coronavirus (COVID-19). We are taking this outbreak seriously and following the guidance of CDC protocols in our offices.
Due to the increased call volume to our call center, and also the suspension of facility lobby deposit kiosks, we recommend you utilize one of these deposit options:
Visit www.CSGPay.com to make a deposit to a phone account and/or commissary account.
In your mobile device app store, search “Correct Solutions Deposit” to download and install the mobile app.
Automated Phone IVR
By calling our toll-free number (1-877-618-3516) and selecting option 2, you can make a deposit.
Correct Solutions now has mobile apps for both Apple and Android devices. Use these apps for a more mobile friendly deposit option.
Keeping Family & Friends In Touch
Convenient and secure way for Family & Friends to Deposit funds into Phone & Commissary Accounts. To make a web deposit, customers must first setup an account, you can create a new account online here or contact our call center at 1-877-618-3516.
Click here for more information about these accounts.
Louisiana & Texas customers click here for information about requesting refunds or filing complaints about our money transmission service.
Refunds and Complaints
If you have a complaint or would like to request a refund, first contact the Correct Solutions Call Center by phone, 1-877-618-3516 (toll free), or by email, firstname.lastname@example.org.
If you are a Texas resident and still have an unresolved complaint regarding the Correct Solutions’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.